Update - We are continuing to update the identified issues with our Bot Management features for the rule IDs: 50331648, 50331649. We have disabled the affected feature globally to prevent further impact. An additional 72 hours is needed for stabilization, and review of the detections. May 09, 2026 - 00:39 UTC
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After the initial IBM walkthrough and assessment, all three server rooms are intact, with no visible smoke or water damage. - Server Room 1 remains without power due to non‑viable adjacent utility and cooling systems. - The utility and cooling systems for Server Room 2 and Server Room 3 appear to be intact; however, additional control‑plane actions are required to restore customer access. The recovery plan to restore customer access to resources in Server Room 2 and Server Room 3, while planning the migration of equipment and workloads from Server Room 1 to Server Room 3 is progressing as expected. IBM is working 24 hours a day, and we expect these actions to take several days to complete. IBM remains committed to transparent communications and will provide updates as we make progress on these actions. IBM continues to recommend that customers invoke or remain on their disaster recovery paths while assessment and potential repair actions are under review. We are working closely with IBM and will continue coordinating directly with affected customers as additional information becomes available.
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Title: Some users may not receive results when performing searches in SharePoint Online User impact: Users may not receive results when performing searches in SharePoint Online. Current status: We've confirmed through monitoring service health telemetry that our continued efforts to redirect, rebalance, and optimize traffic within the subset of affected infrastructure have successfully remediated impact. We're reaching out to a subset of affected users to conduct additional testing and validate that this issue is resolved. Scope of impact: Some users performing searches in SharePoint Online may be impacted by this event. This section may be updated as our investigation continues. Start time: Monday, April 20, 2026, at 12:00 AM UTC Root cause: An unexpected increase in request traffic and search request queuing is causing a subset of service infrastructure that processes SharePoint Online search requests to enter a suboptimal state, resulting in impact. Next update by: Monday, May 11, 2026, at 8:00 PM UTC
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We are investigating the issue for the listed services.
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We are aware of a power disruption at one of our data center locations in the Dubai region. It is not currently affecting the AE1 instance but we are closely monitoring
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Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
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Monitors
Some users may not receive results when performing searches in SharePoint Online
Microsoft 365 suite
Users may experience elevated errors in ChatGPT uploading files and Codex Cloud creating tasks
OpenAI
ThreatLocker
SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe
Twilio
Jira Service Management
Adobe Creative Cloud
Amazon Web Services
The Mortgage Office